Terms & Conditions

BUYING:

By ordering from our website you enter into an agreement that is bound by our terms and conditions detailed below. We have a number of payment options available; please contact us if you require any assistance when ordering. We do not accept cheques or bank transfers. Orders that process as eCheques will not be shipped until payment has cleared. All orders will be posted to the address provided by you at the point of ordering.  Due to the volume of orders and emails we cannot guarantee that any address changes emailed to us will be amended before the order has been processed so advise you use the correct address when making a purchase. All sales include VAT at 20%. VAT Registration Number: 287230884

 

DELIVERY:

We ship orders a number of times per week. Orders placed over the weekend will not be processed until the following week. We print your T-shirts once we have received your order so please allow 14 working days, if we can get it out to you quicker we will. We ask for your patience at times, such as around public holidays or during sale when the volume of orders significantly increases. Please send us an email if you have any questions about your order. DO NOT use social media for order enquiries.

All of our orders are sent using Royal Mail services.  In the unlikely event that your order does not arrive within the above timescales please email us and we will advise. Please note at this point we will contact Royal Mail to begin a complaints procedure and will only reissue/refund after we have their confirmation. As many of our items sell out quickly a refund may be the only option available at this point.

For orders outside of the UK we use a trackable service. However we are restricted by the postal services and customs of individual countries and so are not responsible for missing items. Please email us with order queries.

 

RETURNS:

You must let us know within 14 days of receiving your item. You then have a further 14 days to return the goods to us. To qualify for a refund you item must be unused and in the same condition that you received it. You must contact us prior to returning any items, stating your order number and reason for return. We will then acknowledge your request and provide you with our return address.The items are your responsibility until they are delivered to us, so it is important that you use a trackable delivery service and retain proof of postage. You are responsible for return shipping costs. If your return is approved after inspection, a refund will be given via your original payment method, excluding delivery costs incurred by us when sending.   We will notify you of the above via email. Sale items can not be refunded. 

OTHER:

Product images and details on our website are as accurate as possible but please be aware that screen colours and resolutions always differ slightly to the printed version.

We are able to change prices and descriptions at any point without giving prior notice.

Products for sale on our website are hand drawn and owned by HallyInk and should under no circumstances be used, copied or altered without our written consent.